Sunday, March 7, 2010

Certificate of Recognition

Our best effort as a team, we garnered 95% quality assurance (QA) score for February 2010. February is a Love Month dedicated to our customers. We are happy for the especial recognition. We had proven we can do better as a team. Hurray!

Starting March, matrix for each agent performance will change. There are categories added. But nothing surprises us anymore. This is not a time to think of our glasses being half full. We know as I team we can surpass our January and February performances.

Our simple wish not only for our team, but for everyone is that, the management and staff would continuously recognize the monthly or quarterly performances of agents. Not only in days that parties and special events are held. There are those who were achievers ahead of us but their best effort was never rewarded.

Sunday, February 28, 2010

Brief Intro

Our blog is dedicated to all hardworking Call Center agents especially in the Philippines who braved the nightly duties. The growing numbers of Call Centers relatively enabled the operators to branch out to other areas outside Manila. Other locations are in the key cities in the Northern and Southern parts of Manila.

There is no age limit but health and the willingness of the agent to be assigned on night shifts are the key requirements. An agent must undergo rigid training after the final interview. The agent has to pass the training. After the training, one has to pass the qualifying phone lab and must satisfy the members of the quality assurance before the agent will be allowed to go on the floor full time.

Most Philippines Call Centers have English speaking customers. There are some who hires Spanish speaking agents for higher salaries. Call Center could either be inbound or outbound. While most hires voice agents, some hires online agents that communicate with customers through e-mails.